Working together for customer success. Since the foundation of the company, one of the foundation principles has been to work closely with our customers. This provides the opportunity to continually assess and improve the levels of service we offer and to create the most innovative products available. Through this partnership of shared experience and ideas, we are confident that we can realize your current and future requirements.
We can provide installation service for all the sold-out machines at customer factory. Small machines can be shipped assembled and some big machines must be shipped disassembled. That is why we provide installation service to our customer.
Installation Service Details:
1. Assembling big press at customer factory. Customer must have crane and lifting facility.
2. Installation and adjusting of new machines
3. Operation and maintenance training
Installation service cost:
-all accommodations as food and hotel at customer side
-picking up service from airport to hotel and hotel to factory
-salary is USD80 per day per engineer
Installation engineers’ team:
-mechanical engineer 1-2 persons
-electric engineer 1 person
1. We provide one year warranty for all the products that we sell. No matter the original World brand machines or trading OEM
2. One year warranty for electric parts of the machines.
3. Two years warranty for the machine parts that original made by us.
4. Three years warrant for the power press clutch.
5. Parts are provided as free within warranty.
6. Engineers available if big problem and cost bore by seller.
If you have some used metal forming machines need to be repaired, we can provide the repairing service. We can send engineer there and provide the repairing spare parts.
Our advantage is that we produce most of the parts in our own factory and we have the original design. That is why we can supply the right spare parts no matter how long time passed.
-transportation to customer address
-hotel and food
-cost of spare parts
We have an experienced R&D department and a sales technology support team. We can provide the technology support service as technology communication, training, customized designing, production line designing and so on. Just a call or an email, we will give you a good solution.